2nd Line IT Support Engineer (Cloud)
- 2nd Line IT Support Engineer (Cloud)
- Taunton, Somerset (Hybrid-working)
- Up to £35,000 per year
- Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.)
Skills and Experience:
- Minimum of 3 years' experience in a similar IT support role
- Experience using service desk tools and remote support software
- Administration experience in medium-sized corporate IT environments, including operational and break/fix activities
- Familiarity with ITIL processes and SLAs
- Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre.
- Cloud knowledge of ideally Azure but AWS also considered
- Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC)
- Windows Server experience
- Provide 2nd Line support remotely, over the phone and on client sites
- Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure
- Contribute to knowledge base documentation and process improvements
- Any knowledge of Intune and PowerShell desirable, but not essential
NB: A valid UK Driving Licence is essential for this role.
The Opportunity:
My client who are a managed service provider in Somerset and they are currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis.
The role would be excellent for a dynamic, customer-facing individual with strong IT support experience, excellent problem-solving skills and the flexibility to travel to client sites across the UK.
You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues.
The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills.
Applications:
To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer (Cloud) based in Taunton, Somerset; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV (john@isr.uk.com) and I’ll call you back to discuss the role in more detail.
Please call John Noonan here at ISR on 07719 919 860 to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology sector?