Service Desk Engineer
- Service Desk Engineer (French/Spanish speaking)
- Runcorn (3 days per week in the office)
- £25,000 to £30,000 per year (+ Overtime + On Call)
- Plus an excellent company benefits package
The Opportunity:
ISR are recruiting for two Service Desk Engineers (one fluent in French, the other in Spanish) to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
- Bi-lingual with professional proficiency in English and either French or Spanish.
- Proven experience working in a technical support or service desk role.
- Excellent customer service skills and the ability to provide accurate and clear responses.
- Excellent prioritisation skills and the ability to work methodically.
- Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
- Provide 1st Line technical services across systems in the UK, as well as supporting employees in either France or Spain.
- Diagnose and troubleshoot issues across multiple technologies.
- Escalate complex issues appropriately to senior members of the team or specialist support functions.
- Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
- Work to agreed SLAs and KPIs.
Applications:
To hear more about our client and this opportunity working as a Bi-lingual Service Desk Engineer based in Runcorn, Cheshire: please call James Sample at ISR Recruitment on 07436 071 269 or please send me your latest CV (james@isr.uk.com) and/or your online business profile for an immediate call back.
Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.