• Data Pipeline Engineer / Data Pipeline Architect
• 3-month contract (initially)
• Remote Working (UK-based)
• Market Rates
• Outside IR35

The Opportunity:

We are supporting a central government client who are seeking an experienced Data Pipeline Engineer and Architect to help design and build an open-source Data Transformation Layer for a national data exchange platform.

This is a hands-on engineering and architecture role, combining the design of reusable, reliable data pipelines with practical development using Apache NiFi, RDF, SPARQL, Python and Java.

The platform will use open-source, cloud-agnostic technologies to ingest, transform, validate and exchange data securely between systems.

Skills and Experience:

• Proven experience designing and delivering data integration or ETL solutions using Apache NiFi.
• Practical project experience with RDF triples, SPARQL and semantic data modelling.
• Hands-on development experience in both Python and Java.
• Experience designing reusable pipelines across APIs, databases, files and other data sources.
• Understanding of reliable data processing, validation, automated testing and operational monitoring.
• Experience with version control, CI/CD, secure integrations and repeatable deployments.
• Ability to translate high-level requirements into technical designs and production-ready solutions.

Desirable Experience

• Apache Jena and Jena Fuseki.
• Apache Kafka and event-driven data integration.
• SHACL or other RDF validation approaches.
• Custom NiFi processor development.
• Docker, Kubernetes and portable deployment architectures.
• Large RDF datasets, SPARQL optimisation or secure data exchange between organisations.

Key Technologies:

Apache NiFi | RDF | SPARQL | Python | Java | Apache Jena | Fuseki | Kafka | ETL | Data Integration | Open Source

Role and Responsibilities:

• Design and evolve the architecture of a reusable, cloud-agnostic data transformation platform.
• Build, test and maintain Apache NiFi flows, including integrations with APIs, databases, files and messaging systems.
• Develop pipelines to ingest, transform, validate and publish RDF triples, using SPARQL for querying and updates.
• Develop supporting components and integrations using Python and Java.
• Define data mappings, interface contracts, technical specifications and architectural decisions.
• Implement robust processing, including error handling, retries, duplicate management and recovery.
• Establish automated testing, monitoring, version control and repeatable deployment practices.
• Collaborate with architects, developers and stakeholders to translate requirements into working solutions.
• Produce clear technical documentation and support the delivery of reusable platform capabilities.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Applications:

To learn more about this newly created opportunity consulting as a Data Pipeline Engineer / Data Pipeline Architect on an initial 3-month engagement, operating on a remote-working basis for a prominent UK Government Agency; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please send through a copy of your latest online profile and/or CV (edward@isr.uk.com) for an immediate call back in the strictest confidence.

Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?

•    Director of Operations
•    12-month contract 
•    Outside IR35
•    Hampshire (Flexible-Working)

The Opportunity:

We are looking for an experienced Director of Operations to lead the planning, execution and operational performance of a leading roadside technology business. 

This is a senior leadership position with responsibility for ensuring operational excellence is achieved across maintenance services, field operations, project delivery and administration. 

The role will suit a highly capable, hands-on operational leader who is comfortable managing multidisciplinary teams, resolving complex operational challenges and driving improvements across safety, quality, productivity and service delivery.

The ideal candidate will come from a background in the Highways Electrical, Roadside Technology or Traffic Enforcement industries, but associated Engineering and Infrastructure sectors such as Rail, Power, Utilities and Telecoms will also be considered. 

Role and Responsibilities:

•    Lead, coach and develop operational teams across field services, maintenance, operations and project delivery.
•    Take ownership of operational planning, prioritisation and delivery across multiple workstreams and locations.
•    Ensure operational activities are delivered safely and effectively against agreed quality, cost and schedule requirements.
•    Establish clear accountability across teams, monitoring performance and addressing operational issues or underperformance.
•    Provide oversight and governance across projects, including risk management, issue resolution, reporting and delivery assurance.
•    Review existing processes, systems and workflows, identifying opportunities to improve efficiency, productivity and service performance.
•    Lead continuous improvement and change initiatives across the operation.
•    Work closely with engineering, technology and project teams to resolve technical and operational challenges.
•    Ensure appropriate standards of safety, quality, compliance and operational governance are maintained.

Skills and Experience:

•    Significant senior operations leadership experience within a technical, engineering, infrastructure or technology-enabled environment.
•    Proven experience leading sizeable or multidisciplinary teams, ideally including field engineers, maintenance teams or geographically dispersed operations.
•    Strong track record of improving operational performance, processes, productivity and accountability.
•    Experience overseeing both business-as-usual operations and project/programme delivery.
•    Good understanding of environments combining hardware, software and operational technology.
•    Strong people leadership skills, including coaching, performance management and developing high-performing teams.
•    Comfortable managing competing priorities, resolving complex problems and making decisions in a fast-moving operational environment.
•    Experience within roadside technology, traffic enforcement, intelligent transport systems, telecommunications, engineering services or similar infrastructure technology would be advantageous.
•    Experience working within government contracts or regulated environments would also be beneficial.

Applications: 

If you have led, coached and developed operational leaders and teams across maintenance, operations and project delivery functions and are based in and around the Hampshire area; please contact James Sample here at ISR on 07436 071 269 or email me on james@isr.uk.com with a copy of your latest CV or your online business profile for a call back in the strictest of confidence.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client’s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world. 

• Implementation Project Manager
• Boston, Massachusetts (Hybrid-Working)
• $160,000 to $170,000 per year

Role Summary:

We are looking for an experienced Implementation Project Manager to lead the delivery of technology and infrastructure projects for municipal and public-sector customers across the United States.

This is a senior leadership role with responsibility for projects from contract award through implementation, go-live and handover into ongoing operations where you will lead Project Managers and field-based technical teams, creating the structure, accountability and processes needed to ensure projects are delivered consistently, on time and within budget.

The role would suit someone from a roadside technology, security/surveillance, IoT, Telecommunications, smart infrastructure or other technology-led field deployment environment.

Role and Responsibilities:

• Lead and develop a team of Project Managers and field technicians, setting clear priorities, expectations and accountability for successful project delivery.
• Take overall ownership of a portfolio of customer implementations from contract award through deployment, go-live and operational handover, ensuring projects remain on schedule and within budget.
• Establish clear project governance, reporting and delivery processes, providing visibility of progress, resources, budgets, risks and customer commitments.
• Provide senior oversight of customer relationships, supporting Project Managers and taking ownership of escalations involving municipalities, public-sector stakeholders and other project partners.
• Maintain accountability across suppliers, installation partners and contractors, ensuring equipment, resources, approvals and field activities are coordinated effectively.
• Work across project, technical, product and operational teams to resolve delivery issues and ensure projects transition successfully into ongoing support and operations.
• Build and continuously improve consistent, scalable delivery processes so successful project outcomes are repeatable across the wider portfolio.

Skills and Experience:

• Strong experience as an Implementation Manager, Program Manager, Senior Project Manager, Delivery Manager or similar, leading complex technology or infrastructure implementations.
• Proven people leadership experience, including managing Project Managers and ideally engineers, technicians or other field-based teams.
• Demonstrable experience taking accountability for multiple concurrent projects, with responsibility for schedules, budgets, resources, risks and overall delivery performance.
• Strong process and operational mindset, with experience introducing project governance, standardising delivery processes and improving accountability across teams.
• Experience managing customers, suppliers, contractors and other external stakeholders, with the confidence to take ownership of senior-level escalations.
• Experience delivering integrated hardware, software and field technology solutions, ideally within roadside technology, security/surveillance, telecommunications, smart infrastructure or a comparable environment.
• Experience working with municipalities, government agencies or other public-sector customers would be highly advantageous.
• Strong commercial awareness with experience managing project budgets, supplier expenditure and delivery risk.

Applications:

To hear more about our client and this opportunity working as an Implementation Project Manager based in the Boston area: please call and speak with James Sample here at ISR Transport on (813) 252 1508 or please send me your latest Resume (james@isrtransport.com) or online profile for consideration.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client’s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.

• System Administrator – Intelligent Transport Systems
• Permanent
• Dubai, UAE
• Market Rates

Role Summary:

Our client is looking for a hands-on System & Application Administrator to support the deployment, configuration and ongoing operation of mission-critical software platforms across the Middle East. This role requires previous experience within Intelligent Transportation Systems (ITS), traffic management, tolling, smart mobility or a closely related transportation technology environment. We are particularly interested in candidates who have supported central software applications and operational systems rather than purely roadside hardware.

Role and Responsibilities:

• Install, configure, upgrade and monitor transportation software platforms across physical, cloud, IaaS and PaaS environments.
• Deploy and support applications running on traditional application servers and modern microservices-based architectures.
• Provide second-line technical support for live, mission-critical systems, investigating application faults, system alerts and performance issues.
• Support integrations between central applications and other ITS, traffic management and mobility systems.
• Write scripts and automate recurring administration, monitoring and testing activities using Ansible or similar tools.
• Work with project teams on solution design, deployment and system integration, while providing technical support and training to customers and partners.

Skills and Experience:

• 3–5+ years' experience supporting or administering operational software systems within ITS, traffic management, tolling, smart mobility or transportation technology.
• Strong Windows and Linux/Unix knowledge, with experience deploying, configuring and troubleshooting server-based applications.
• Scripting experience using PowerShell, Shell/Bash, Windows Batch or similar, alongside exposure to automation technologies.
• Experience with cloud environments, infrastructure platforms and complex system/application integrations.
• SQL/database knowledge is desirable, with Ansible, Git, microservices, CI/CD and automated testing experience advantageous.
• Strong troubleshooting and customer-facing skills, with the ability to support business-critical systems in live operational environments.
• Fluent English and willingness to travel when required.

Applications:

To learn more about our client and this opportunity working as a System Administrator based in Dubai; please call and speak with James Sample on +44 7436 071 269 or send your CV and/or business profile to james@isr.uk.com  for more information.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client’s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.

• IT Network Manager
• Exeter, Devon (Hybrid-working)     
• 3-month contract (via Umbrella)
• Market Rates

Skills and Experience:

• 3+ years’ experience working in an IT network manager or similar role
• Degree/Professional Certification or equivalent experience
• Excellent all round IT Infrastructure experience
• Understanding of cyber security risks and an ability to manage these
• The ability to plan, organise and analyse your own work
• Can maintain effective personal relationships
• Can work within a team and independently
• Experience with multiple technologies such as Windows Server, VMWare, Networking etc.
• Proactively administer and maintain the firm’s IT systems, servers and network infrastructure across all offices
• Ensure availability, security, and performance of all IT systems, including backups and disaster recovery
• Troubleshoot systems, software and network problems minimizing downtime
• Install and configure hardware and software
• Manage software and hardware upgrades, patches, and licensing
• Manage and implement security event management systems, intrusion prevention systems, vulnerability scanning tools and end point security systems
• Manage the technical implementation of agreed projects and initiatives, working with required parties to ensure successful delivery

The Opportunity:

My client is a leading law firm currently looking for an IT Network Manager on a contract basis for 3 months. In this role you will be providing architectural and design input to the strategic direction and development of the firms IT infrastructure and systems and investigate and evaluate new products or technologies and make recommendations to the Head of IT.

You will also Actively design, review and propose improvements to processes, procedures, systems and services and establish and maintain strong relationships with existing and new vendors and suppliers. Finally, you will maintain documentation of systems, networks, policies, procedures and other technical information

Applications:

To learn more about our client and this great opportunity on offer working as an IT Network Manager on an initial 3-month contract based in Exeter; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV (john@isr.uk.com) and I’ll call you back to discuss the role in more detail.

Please contact Joh here at ISR to learn more about our client based in Devon and how they are developing the IT infrastructure to provide the very best in services and systems for the legal sector that make them a leader in their field.

• Microsoft Dynamics CRM Enterprise / Technical / Solution Architect
• 3 months (initially)
• Remote Working (UK-based)
• Market Rates (c£700 to £750 per day)
• Outside IR35

The Opportunity:

We are supporting a well-known consultancy client who are seeking an experienced Microsoft Dynamics Technical Architect / Enterprise Architect / Solution Architect to undertake a detailed architecture audit and deep dive of a leading Government Agency's Microsoft Dynamics 365 CRM estate.

The engagement will assess the current CRM architecture, standards, policies, documentation and supplier compliance, while providing recommendations for the future architecture and transition states.

This is a highly technical, architecture role requiring strong consulting skills with experience across Microsoft Dynamics 365, Azure, CRM architecture, omnichannel customer engagement and modern cloud-native architecture.

You will work alongside established architecture and digital delivery teams, assessing the existing Dynamics CRM landscape against defined architecture principles, policies, standards and best practice. You will review current and target architectures, integration patterns, supplier proposals and supporting documentation, producing clear findings and recommendations for governance and future delivery.

Skills and Experience:

• Strong experience as an Enterprise Architect, Solution Architect or Domain Architect within complex digital environments.
• Extensive experience architecting Microsoft Dynamics 365 CRM solutions.
• Strong Microsoft Azure architecture experience.
• Experience designing and implementing omnichannel customer support / customer relationship management solutions.
• Strong understanding and practical experience of MACH architecture principles.
• Experience with cloud-native, microservices, API-first and headless architectures.
• Experience evaluating and comparing technical solutions from multiple suppliers.
• Experience working within formal architecture governance frameworks, such as Technical Design Authorities.
• Strong experience producing Architecture Decision Records (ADRs).
• Experience defining as-is, to-be and transition architectures.
• Strong architecture documentation and diagramming skills, including system context, integration and data-flow views.
• Experience developing CRM domain strategy and architecture across both B2C and B2B environments.
• Strong stakeholder management skills, with the ability to communicate architectural findings clearly to technical and non-technical stakeholders.

Desirable Experience

• Genesys Cloud / Genesys Contact Centre integration and architecture experience.
• Financial services experience.
• Knowledge of consumer financial products, particularly pensions or debt management.
• Experience working within UK Government / public sector digital standards, including GDS and Service Standard Assessments.
• Experience conducting architecture assessments, audits or independent technical assurance reviews.

Key Technologies: Microsoft Dynamics 365 | Azure | CRM | Enterprise Architecture | Solution Architecture | MACH | Microservices | API-first | Headless | Omnichannel | B2B | B2C | Architecture Governance | ADRs | Technical Design Authority | Genesys

Role and Responsibilities:

• Conduct a detailed architecture deep dive of their Microsoft Dynamics 365 CRM estate, assessing the architecture against enterprise policies, standards, principles and governance frameworks.
• Architect and assess omnichannel customer support and CRM solutions using Dynamics 365 and Azure, evaluating solutions against MACH architecture principles - cloud-native, microservices, API-first and headless.
• Review and compare solution proposals from alternative suppliers.
• Support architecture governance, including Technical Design Authority processes and Architecture Decision Records (ADRs).
• Define and document current-state, target-state and transition architectures.
• Produce architecture diagrams covering system context, integrations, data flows and supporting technical artefacts.
• Assess CRM domain strategy and architecture across B2C and B2B engagement models.
• Review multi-channel customer journeys, partner ecosystems and integrated data/insight capabilities.
• Identify architectural risks, gaps, dependencies and opportunities for improvement.
• Assess supplier compliance against defined architecture standards and expectations.
• Provide clear, evidence-based findings and recommendations to support future digital service delivery.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Applications:

To learn more about this newly created opportunity consulting as a CRM Enterprise Technical Architect (MS Dynamics) for delivering Government Digital Services on an initial 6 month engagement, operating on a remote-working basis for a prominent UK government agency; please call and speak with Jodie Hall here at ISR Recruitment on 07706 321 079 or please send through a copy of your latest online profile and/or CV (jodie@isr.uk.com) for an immediate call back in the strictest confidence.

Please contact Jodie here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?

• Lead DevOps Engineer (Multi-Cloud / Kubernetes / Terraform)
• 6 months (initially)
• Remote-working (UK-based)
• Market Rates (£475 to £500 per day)
• Outside IR35

The Opportunity:

ISR Recruitment is currently supporting a leading consultancy client who are seeking an experienced Lead DevOps Engineer to support the development, deployment and operation of modern cloud-native platforms across AWS, Microsoft Azure and Google Cloud Platform (GCP).

This is a senior, hands-on engineering position with a strong focus on Infrastructure as Code, Kubernetes, cloud automation, CI/CD and platform engineering.

You will work across multiple cloud environments, helping to build and operate secure, scalable and resilient infrastructure while developing reusable platform capabilities and improving engineering and delivery processes.

Skills and Experience:

As a Lead DevOps Engineer, you will take a hands-on role in designing, deploying and operating cloud infrastructure and Kubernetes platforms across a complex multi-cloud environment.

You will work extensively with Terraform, Kubernetes, GitHub Actions, Flux and GitOps, alongside cloud networking, security, identity, API management, observability and event-driven architectures.

• Cloud: AWS | Microsoft Azure | GCP
• IaC: Terraform
• Containers: Kubernetes | Amazon EKS | Azure AKS | Google GKE
• CI/CD & GitOps: GitHub Actions | Flux
• Kubernetes: Istio | Kustomize
• API: AWS API Gateway
• Networking: VPC | VNet | Subnets | Routing | Load Balancing | DNS
• Messaging: Apache Kafka
• Automation: Python | Bash | PowerShell
• Version Control: Git | GitHub | GitLab
• Authentication: OAuth 2.0 | OIDC | SAML
• Application Technologies: React.js | Angular.js

Role and Responsibilities:

• Deploy and manage infrastructure across multiple AWS cloud environments using Terraform and Infrastructure as Code (IaC).
• Deploy, operate and support cloud-native infrastructure across AWS, Azure and GCP.
• Work with core cloud services covering security, networking, identity and governance across the three major cloud platforms.
• Design and implement CI/CD solutions using technologies including GitHub Actions and Flux, applying GitOps principles where appropriate.
• Deploy, manage and support Kubernetes clusters, including AWS-hosted Amazon EKS environments.
• Deploy and operate Kubernetes platforms across EKS, AKS and GKE.
• Manage platform components deployed to Kubernetes using Service Mesh technologies such as Istio.
• Use Kustomize and associated Kubernetes configuration-management practices to manage and maintain cluster configurations.
• Securely configure and deploy AWS API Gateway and associated API capabilities.
• Design and implement effective operational monitoring, alerting and observability solutions.
• Design and support cloud networking across AWS, Azure and GCP, including VPCs, VNets, subnets, routing, load balancing and DNS.
• Deploy and operate event-driven and microservice architectures, including platforms using Apache Kafka.
• Develop automation using Python, Bash and/or PowerShell.
• Use Git, GitHub and/or GitLab for version control, collaboration and engineering workflows.
• Work with engineering teams to develop reusable platform capabilities and improve deployment, reliability and operational processes.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Applications:

To learn more about this newly created opportunity consulting as an DevOps Engineer for delivering Government Digital Services on an initial 6 month engagement, operating on a remote-working basis for a prominent UK government agency; please call and speak with Jodie Hall here at ISR Recruitment on 07706 321 079 or please send through a copy of your latest online profile and/or CV (jodie@isr.uk.com) for an immediate call back in the strictest confidence.

Please contact Jodie here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?

• Lead Java Software Engineer (Java / Spring Boot / Kafka / Kubernetes)
• 6 months (initially)
• Remote-working (UK-based)
• Market Rates (£550 to £575 per day)
• Outside IR35

The Opportunity:

ISR Recruitment is currently supporting a leading consultancy client seeking an experienced Lead Java Engineer to design, build and deliver backend services for a national data exchange platform enabling secure data sharing between organisations.

This is a hands-on technical leadership role, with no line-management responsibility where you will remain actively involved in coding and technical design while mentoring developers, supporting delivery and helping shape technical solutions.

The platform is underpinned by zero-trust security principles and you will join a remote engineering team of 20+ people working on secure, scalable and production-critical services.

You will take high-level or lightweight requirements, clarify what is required, translate them into technical specifications and implement production-ready backend solutions using Java, Spring Boot, REST APIs and event-driven architecture.

Strong object-oriented engineering is central to the role as you will be expected to demonstrate excellent understanding of SOLID principles, software design patterns, domain modelling, interfaces and service boundaries, whilst applying these concepts pragmatically to real-world engineering problems.

You will also contribute across the full software lifecycle, including testing, CI/CD, cloud deployment, production readiness, releases and operational support.

Skills and Experience:

• Languages & Frameworks: Java / Spring Boot
• Architecture: REST APIs / Microservices / Event-Driven Architecture / Distributed Systems
• Messaging: Apache Kafka
• Database: PostgreSQL
• Cloud: AWS / Microsoft Azure
• Containers: Docker / Kubernetes / Amazon EKS
• Infrastructure: Terraform
• CI/CD: Automated CI/CD Pipelines / GitOps
• Security: Zero Trust / OAuth 2.0 / OIDC / Mutual TLS / Policy-Based Access Control
• Engineering: OOP / SOLID / Design Patterns / Domain Modelling / TDD/Automated Testing

Role and Responsibilities:

• Design and develop backend services using Java and Spring Boot.
• Apply strong OOP, SOLID principles and design patterns to create maintainable, testable software.
• Translate requirements into technical specifications, development tasks and acceptance criteria.
• Design and implement secure REST APIs.
• Build event-driven services using Apache Kafka.
• Design and optimise PostgreSQL data models and data access.
• Provide technical leadership through hands-on development, design discussions and code reviews.
• Mentor and support developers, helping resolve technical issues and remove blockers.
• Work with Kubernetes and Amazon EKS to deploy and operate containerised services.
• Work across AWS and Azure, using Terraform for infrastructure management.
• Develop and troubleshoot CI/CD pipelines and automated testing.
• Ensure services are production-ready, with appropriate logging, monitoring, tracing and alerting.
• Support releases and investigate production issues to improve reliability.
• Apply secure development practices and zero-trust security principles.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Applications:

To learn more about this newly created opportunity consulting as an Lead Java Engineer for delivering Government Digital Services on an initial 6 month engagement, operating on a remote-working basis for a prominent UK government agency; please call and speak with Jodie Hall here at ISR Recruitment on 07706 321 079 or please send through a copy of your latest online profile and/or CV (jodie@isr.uk.com) for an immediate call back in the strictest confidence.

Please contact Jodie here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?

• Business Programme & Product Manager – Next Gen CRM & AI
• Hybrid-working (West London + WFH)
• £520 to £540 per day
• 12-month contract (Inside IR35 / via Umbrella)

The Opportunity:

ISR Recruitment is supporting a global pharmaceutical organisation who are seeking an experienced Business Programme & Product Manager to support the ex-US rollout of Next Gen CRM and AI-enabled capabilities for Field teams.

This is a hands-on role working across Business, Product, Programme, Commercial, Medical, IT, affiliates and external partners to turn strategy into execution and ensure the programme delivers meaningful business outcomes.

This is not a traditional programme reporting role. The successful candidate will be proactive, commercially aware and comfortable identifying issues, connecting dependencies, bringing stakeholders together and driving problems through to resolution.

You will act as a hands-on extension of the programme leadership team, helping translate strategic priorities into tangible actions and outcomes across a complex global transformation programme where you will need to be comfortable working with ambiguity, challenging where necessary and taking ownership of issues rather than simply tracking them.

Skills and Experience:

• Strong experience in Business Programme Management, Product Management, Commercial Operations or Business Transformation.
• Pharmaceutical / Life Sciences / Healthcare industry experience.
• CRM or customer-engagement platform experience.
• Salesforce and/or Veeva experience.
• AI-enabled business or field capabilities.
• Commercial or Medical Affairs transformation.
• Experience delivering complex programmes within a large/global organisation.
• Strong hands-on delivery and problem-solving capability.
• Proven ability to coordinate multiple stakeholders, teams and workstreams.
• Excellent senior stakeholder management and communication skills.
• Strong PowerPoint and executive-level storytelling/presentation capability.
• Comfortable working autonomously and taking ownership in an ambiguous environment.
• Ability to move between strategic thinking and hands-on execution.
• Experience supporting significant business or technology transformation.
• Global / regional rollout programmes involving multiple affiliates or markets.
• Product roadmap and product management experience.
• Degree-level education or equivalent relevant professional experience.

Role and Responsibilities:

• Drive business-side execution across the Next Gen CRM and AI for Field portfolio.
• Translate strategy and priorities into clear actions, deliverables and business outcomes.
• Proactively identify risks, gaps, dependencies and emerging issues, escalating and driving them through to resolution.
• Coordinate across CRM, AI, Change, Commercial, Medical, IT, affiliates and external partners.
• Support product management and roadmap activities, including prioritisation, stakeholder inputs and decision-making.
• Ensure business and affiliate requirements are reflected in programme and product planning.
• Develop clear, high-quality materials for senior leadership, governance forums and affiliates.
• Own programme reporting and governance support, providing clear visibility of progress, risks, decisions, actions and recommendations.
• Connect activities across multiple workstreams and ensure teams remain aligned.
• Pick up ambiguous problems and take them from question/problem through to resolution.
• Support senior stakeholder engagement and effective programme communication.

Applications:

To learn more about this opportunity consulting as a Business Programme & Product Manager for a global pharmaceutical business based in the Uxbridge area of West London; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please share a copy of your very latest CV (edward@isr.uk.com) and/or online business profile for a call back in the very strictest of confidence. 

Please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing and executing on their strategy to bring life-saving therapies to patients through innovation and transformational technology?

• Field Service Operations Coordinator
• Hybrid-Working from Hampshire
• £30,000 to £35,000 per year (+ Bonuses)
• Plus an excellent benefits package

The Opportunity:

We’re looking for a Field Service Operations Coordinator to support a busy UK field engineering operation based in Hampshire for a leading transport technology business.

This is a varied, hands-on position working closely with field engineers and technicians, ensuring they have the operational support, parts, equipment, information and documentation required to deliver an effective service.

This would suit someone with previous experience supporting field engineers, maintenance teams or technical service operations who is organised, responsive and comfortable managing multiple priorities.

Role and Responsibilities:

• Provide day-to-day operational support to field engineers and technicians, responding to queries and escalating technical issues where appropriate.
• Track engineer utilisation, time worked and operational activity.
• Manage ServiceNow tickets, work orders and service documentation.
• Coordinate activity between field teams, customers, contractors and internal stakeholders.
• Support procurement activities, including raising purchase orders, expediting parts and maintaining spare-parts availability.
• Coordinate equipment and parts logistics, including deliveries and tracking.
• Maintain accurate operational records, registers and tracking spreadsheets.
• Produce regular SLA and KPI reports and monitor performance against customer requirements.
• Support field-based technical audits and associated reporting and documentation.
• Coordinate contractors, work permits, inductions and compliance documentation.
• Process invoices and provide wider administrative support to the field operation.
• Support projects through planning, scheduling, documentation and coordination.
• Help identify opportunities to improve operational processes and service delivery.

Skills and Experience:

• 3+ years' experience in field service coordination, operations support, maintenance coordination, service administration or a similar environment.
• Previous experience working closely with field engineers, technicians or maintenance teams.
• Experience using ServiceNow or a similar ticketing/work-order management system.
• Good Microsoft Office skills, particularly Excel.
• Strong organisational skills with excellent attention to detail.
• Experience maintaining operational records and producing accurate reports.
• The ability to coordinate multiple activities and changing priorities in a busy field service environment.
• Strong communication skills and confidence dealing with engineers, customers, contractors and internal stakeholders.
• Experience with Power BI, dashboards, operational data analysis or process improvement would be advantageous, but isn't essential.

Applications:

If you have experience supporting field engineering or technical service teams and are looking for a role where you can take ownership of the operational coordination behind a busy field operation for a client that is continuing to enjoy a sustained period of success as they establish themselves as a genuine leader in their area of expertise; please contact James Sample here at ISR on 07436 071 269 or email me on james@isr.uk.com with a copy of your latest CV for a call back in the strictest of confidence.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client’s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.

• Senior Systems Engineer
• Hybrid-Working from Hampshire
• Home Locations considered: Hampshire, Surrey, Berkshire, Buckinghamshire
• £55,000 to £65,000 per year (+ Bonuses)
• Plus an excellent company benefits package

The Opportunity:

We are looking for a hands-on Senior Systems Engineer to work with complex, connected technology used across smart mobility and smart city environments. This is a varied technical role sitting at the intersection of IT infrastructure, networking, software and physical technology. You’ll work with connected and IoT devices, servers, operating systems, networks and applications, helping to configure, integrate, test and troubleshoot complete technology solutions.

We’re looking for a technical all-rounder – someone as comfortable at a keyboard configuring a network or operating system as they are working hands-on with hardware, cabling and connected devices.

Role and Responsibilities:

• Configure, integrate and support complex systems combining software, hardware, networking and connected devices.
• Build and configure representative test environments and technology test sites.
• Configure Windows and Linux-based systems, applications and associated infrastructure.
• Configure and troubleshoot IP networks, communications and connected devices.
• Integrate IoT and edge devices, sensors, cameras, controllers and other physical technologies into wider systems.
• Perform software, hardware and integrated systems testing.
• Diagnose complex technical issues across hardware, software and networks, carrying out root-cause analysis through to resolution.
• Manage system configurations, software and firmware versions and associated technical records.
• Produce technical specifications, test documentation, reports, procedures and handover documentation.
• Act as a technical escalation point and provide guidance and mentoring to other engineers.
• Occasionally overseas travel to support system setup, testing and other activities.

Skills and Experience:

• Strong Windows and/or Linux systems knowledge.
• TCP/IP networking, Ethernet, LAN/WAN and network configuration.
• Diagnosing network, communications and connectivity problems.
• Systems integration and configuration.
• Hardware and software integration.
• Working with IoT, edge or other network-connected devices.
• Hardware, electronics, sensors, cameras, controllers or similar physical technologies.
• System testing, troubleshooting and root-cause analysis.
• Configuring and maintaining servers and associated infrastructure.
• Building or configuring test environments and test systems.
• Technical documentation and configuration management.

Applications:

To learn more about this opportunity to join a small, highly experienced team of technical specialists, where you’ll have the freedom to work across a broad range of technologies and make a visible contribution to their ongoing development and success; please contact James Sample here at ISR on 07436 071 269 or email me on james@isr.uk.com with a copy of your latest CV for a call back in the strictest of confidence.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client’s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.